INTERVIEW QUESTIONS
FOR L1 AND L2 SUPPORT
1. Types of hard disk. Difference between them
2. Full form of FAT and NTFS, difference between them
3. Types of processor
4. What the versions of Windows OS
5. What is the max. RAM capacity of Windows7 and XP
6. Full form of RAM and ROM and what is the difference between them
7. Types of RAM
8. Steps of Antivirus updation
9. What is VPN and what is the usage of it
a. Bitlocker
b. Office 365
c. Direct access
d. IP address and its range
e. .ost and .pst
f. Static and dynamic IP address
g. DHCP, DNS, Active Directory
h. BIOS
i. CMOS
j. SMP
k. VGA card
11. What is blue screen error and how to resolve it
12. How to resolve if one is unable to access internet
13. If you are given a new laptop to allocate it to an employee, what are the basic software that needs to be configured
14. MS Outlook configuration – steps
15. Printer configuration
16. Network printer configuration
17. Technical difference between Windows 7 and Windows XP
18. Steps to resolve an issue, when display of a desktop is not working
19. How to get back up from Outlook?
20. IPv6 and IPV4?
21. Basic knowledge on ticketing tool.
22. Which is the latest Operating System?
23. Protocol used for sending and receiving mails?
24. What is a port number?
25. Explain cookies?
26. How to boot computer in safe mode?
27. USB port Vs Firewire port?
28. How to install printer in XP?
29. Example of NOS and SOS?
30. Enhancements in windows 2003 from windows 2000?
31. Enhancements in windows 2003 from Windows NT?
32. Types of firewall?
33. OSI Layers?
34. How to enable firewall in windows XP?
35. How to disable firewall in windows XP?
36. Explain ping comment?
37. Types of printer?
38. Where is HOSTS files locater?
39. Explain APIPA, IP Address, and Subnet Mask?
40. How to remove virus from computer?
41. How to make computer run fast?
42. What is attrib comment, edit comment?
43. How to format the hard disk using comment line utilities?
44. Types of backup in windows?
45. How many bits in MAC address?
46. What is BSOD and how to overcome it?
47. Difference between preferred DNS and Alternate DNS server?
48. Transmission speed of T1 carrier?
49. What is the difference between windows XP and windows 7?
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